Custom & Built-to-Order Products

Most products sold on CustomFoodTruck.org are custom-built or made-to-order.

Due to the nature of custom fabrication:

  • Orders for custom food trucks, trailers, or builds are non-refundable once production has started
  • Design approvals and specifications are confirmed before manufacturing begins

If you need to modify or cancel a custom order, please contact us within 24–48 hours of purchase.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • Order cancellation before production begins
  • Item arrives damaged or defective
  • Incorrect item delivered due to our error

Refund approval is subject to inspection and confirmation.

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos or video evidence
  • Include your order number and description of the issue

Once verified, we will offer:

  • A replacement
    or
  • A partial or full refund (depending on the situation)

4. Returns

Returns are accepted only for non-custom, standard equipment or accessories.

Return conditions:

  • Item must be unused and in original packaging
  • Return request must be submitted within 7 days of delivery
  • Buyer is responsible for return shipping costs unless the error is ours

Custom-built food trucks and trailers cannot be returned.

5. Refund Processing

Approved refunds will be processed:

  • To the original payment method
  • Within 7–14 business days
    Processing times may vary depending on your bank or payment provider.

6. Shipping & Delivery Fees

  • Shipping costs are non-refundable
  • If a return is approved, shipping charges are deducted unless the return is due to damage or our mistake

7. Order Cancellations

  • Orders canceled before production may qualify for a partial or full refund
  • Orders canceled after production starts are not refundable

8. How to Request a Refund or Return

To request a refund or return, contact us at:

📧 [INFO@CUSTOMFOODTRUCK.ORG]
Include:

  • Order number
  • Reason for request
  • Photos (if applicable)

Our team will respond within 1–2 business days.
Contact Information

For questions regarding this Refund and Returns Policy, please contact our support team. We are committed to transparency, fairness, and customer satisfaction.